Coordination starts with clarity.

Proposed

The proposal, in short.

VN SOS is proposed first as a coordination layer for visitor emergencies, because that is where the need is clearest.

Tourist SOS has proposed that the Vietnamese Partner Group build it: VN SOS, a Vietnamese-owned and Vietnamese-operated national emergency coordination system for visitors, running on Terra, the intelligence platform built by Tourist SOS. Vietnam leads what is Vietnamese: operations, responders, authorities, law. Tourist SOS provides what is technical: the platform, the intelligence, the engineering.

Source:the proposal to the Vietnamese Partner Group

Proposed

Different roles, clearly stated

Tourist SOS is a technology and coordination company. It does not operate emergency services, provide clinical care or underwrite risk.

Terra informs and coordinates; local emergency services respond. The system never claims a rescue it does not perform.

Source:the rules Tourist SOS follows in every country

Designed, not built

What the person who reported sees

Receipt, assessment, decision and response are separate events, and each one is recorded. The person who reported sees the real state of their report, never a promise.

At every step the report shows only what has actually been recorded: received, being looked at, a decision made. Nothing says help is on its way before that is true.

Source:the design rules for responders' screens

Proposed

What is settled with you, not by engineers

How a report is answered — the response tiers, the local words for things, how a place is described, where a patient goes, what a welfare check means here, and the hours — is settled with the people who will answer the calls. None of it is decided by engineers, and none of it is decided yet.

Source:the design rules for responders' screens