§B · Presentation
An introduction to Citizen Report.
The one-button reporting application: what it does and the rules it keeps.
True today
Source:this website
The problem is coordination, not capability.
People who help are everywhere in Vietnam. What does not yet exist is one place where the help is coordinated.
Proposed
Source:the proposal to the Vietnamese Partner Group
A person opens it, slides to start, records fifteen to thirty seconds, and a dispatcher sees an assessed incident.
A report shows its real state and nothing beyond it. There are three things it can say.
Received by the service
Your report
Received.
The service has it. Waiting for a dispatcher.
- Recorded
- Sent
- Looking
- Decision
Citizen ReportExample
A dispatcher is looking
Your report
Being looked at.
A dispatcher is looking now.
- Recorded
- Sent
- Looking
- Decision
Citizen ReportExample
A dispatcher has decided
Your report
Decision made.
A dispatcher has confirmed your report and asked for a response. We cannot tell you when it will arrive.
- Recorded
- Sent
- Looking
- Decision
Citizen ReportExample
Designed, not built
Source:Citizen Report's rules
Report
Assessed
A person decides
A unit is sent
Handover
Receipt, assessment, decision and response are separate recorded events. The marked step is the one a person makes.
Designed, not built
Source:the design rules for responders' screens
The rules it keeps
The app decides nothing
The video never leaves the phone
Honest status, always
No identity, no account
Built for an old phone on a slow connection
No text messages
This is the proposal. Vietnam leads what is Vietnamese. Tourist SOS provides what is technical. Nothing is operating yet.
Each sheet prints as one page.
Designed, not built
Source:Citizen Report's rules